Service and Support

DCG Systems is committed to customer satisfaction. Our trained support staff is committed to fulfilling your needs and making sure that your investment in our products makes your company profitable. Our service engineers log, track and resolve your issues though an on-line database, and are able to provide you with timely up-to-date status reports.

For support, please contact one of the following customer support managers:

California, Oregon, Colorado and Idaho
john_page@dcgsystems.com

Arizona, Texas and Eastern United States
brian_pollock@dcgsystems.com

Taiwan, Singapore, Malaysia, India, Hong Kong, China
tony_chen@dcgsystems.com

Korea
mh_kim@dcgsystems.com

Japan
ichiro_kimura@dcgsystems.com

To submit a software change request, please log in below:

To receive a login and password, contact your local service manager.

Support Notices

DCG Systems will discontinue support of the IDS 5000 and IDS 3000 series of E-Beam Probers effective May 31, 2012. For more information, please see "End of Support Notice: IDS 5000 E-beam Prober" and "End of Support Notice: IDS 3000 E-beam Prober".

DCG Systems announces new CCD upgrade to replace vendor discontinued RTD CCD cameras as of April 30, 2009.